Privacy policy

Last updated: 14 July 2026

This privacy policy explains how Velouré collects, uses, stores and shares personal information when you visit our website, contact us or place an order.

Information we collect

Depending on how you use our website, we may collect the following information:

  • Your name, billing address and delivery address
  • Your email address and telephone number
  • Order, return and customer service information
  • Payment and transaction information
  • Device, browser, IP address and approximate location information
  • Information about how you interact with our website
  • Marketing preferences and communication history
  • Information you voluntarily provide when contacting us

Payment information is generally processed directly by our payment providers. We do not receive or store complete card details.

How we use your information

We may use personal information to:

  • Process, fulfil and deliver orders
  • Handle payments, returns and refunds
  • Provide order confirmations and delivery updates
  • Respond to questions and customer service requests
  • Prevent fraud, misuse and security incidents
  • Improve our website, services and customer experience
  • Meet our accounting, tax and legal obligations
  • Send marketing communications where you have consented or where otherwise permitted by law

Legal grounds for processing

We process personal information when this is necessary:

  • To perform a contract with you, such as processing your order
  • To comply with a legal obligation
  • For our legitimate interests, such as preventing fraud and improving our services
  • Based on your consent, such as for certain marketing or optional cookies

You may withdraw your consent at any time. This does not affect processing that took place before consent was withdrawn.

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information to provide the ecommerce platform, checkout and related services used by our store.

Your information may be processed in countries outside the European Economic Area. Where required, appropriate safeguards are used to protect international transfers of personal information.

Sharing information with service providers

We may share personal information only where necessary with parties that help us operate our business, including:

  • Shopify and ecommerce technology providers
  • Payment providers such as Klarna, iDEAL providers and card processors
  • Delivery companies such as PostNL and DHL
  • Return, fulfilment and warehouse partners
  • Email, customer service and communication providers
  • Analytics, advertising and marketing partners
  • Accountants, advisers, authorities and fraud prevention services

These parties may only use your information for the services they provide or where otherwise permitted by law.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where permitted, personalise advertising.

Essential cookies are required for functions such as the shopping cart, checkout and security. Optional analytics and marketing cookies are used only in accordance with your cookie choices and applicable law.

You can review or change your preferences through the cookie settings available on our website. You may also configure your browser to block or remove cookies, although parts of the website may then function differently.

Marketing communications

When you subscribe to our newsletter, we may send you information about new collections, restocks and promotions.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us. Service messages relating to an existing order are not marketing communications and may still be sent when necessary.

Data retention

We retain personal information only for as long as necessary for the purpose for which it was collected and to comply with legal, tax, accounting and dispute resolution requirements.

Order and invoice information may be retained for the period required under applicable financial and tax legislation.

Your privacy rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information
  • Restrict or object to certain processing
  • Withdraw previously given consent
  • Receive certain information in a portable format
  • Object to direct marketing
  • Submit a complaint to a data protection authority

To exercise your rights, email info@veloure.nl. We may request additional information to verify your identity before processing your request.

Security

We use reasonable technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access and disclosure.

No online transmission or storage system is completely secure. You should therefore also protect your account information and avoid sharing passwords or payment details through unsecured channels.

Children

Our website is not specifically directed at children. We do not knowingly collect personal information from children who cannot legally provide consent without the involvement of a parent or guardian.

Changes to this policy

We may update this privacy policy when our services, providers or legal obligations change. The latest version will always be published on this page with an updated revision date.

Contact

For privacy-related questions or requests, contact:

Velouré
Trading as: Velouré
Email: info@veloure.nl

You also have the right to submit a complaint to the Dutch Data Protection Authority or another competent supervisory authority in your country.