FAQ

How does the sizing fit?

Most Velouré items fit true to size. Choose your usual size for a clean, comfortable fit. Prefer a more relaxed look? Choose one size up.

Where can I find the size guide?

You can find the size information on each product page. We recommend checking it before placing your order.

What if I am between two sizes?

Choose the larger size if you prefer more room or a relaxed fit. Choose the smaller size if you prefer a closer fit.

Can I wear the tech suit pieces separately?

Yes. The jackets and trousers are designed to work both as a complete set and as separate everyday pieces.

Are the colours true to the product photos?

We aim to show every colour as accurately as possible. Small differences may occur due to lighting and screen settings.

How should I care for my Velouré items?

Always follow the care label inside the garment. Washing at a low temperature and avoiding the tumble dryer will help preserve the fit and fabric.

When will my order be shipped?

Orders placed on business days before 10 PM are usually processed and shipped the same day.

How quickly will my order arrive?

Orders within the Netherlands are usually delivered within 1 to 2 business days. International delivery times vary by destination.

Will I receive Track & Trace?

Yes. You will receive an email with your tracking details as soon as your order leaves our warehouse.

Which delivery companies do you use?

Orders are shipped with trusted delivery partners such as PostNL and DHL. The available option may depend on your location.

Do you ship internationally?

Yes, international shipping options are shown during checkout when available for your destination.

Do you offer free shipping?

Yes. Shipping is free on orders over €150. Standard shipping within the Netherlands costs €7.95 below this amount.

Can I return my order?

Yes. You can return unworn items within 14 days of receiving your order.

What condition should returned items be in?

Returned items must be unworn, free from marks or odours and sent back in their original condition and packaging.

How much does a return cost?

Return shipping costs €7.95 and will be deducted from the amount refunded to you.

Can I pay later with Klarna?

Klarna may be available during checkout depending on your country and order eligibility.

What if I receive the wrong or a damaged item?

Contact us as soon as possible with your order number and clear photos of the item. Our team will help resolve it.