Terugbetalingsbeleid

14-day return period

You have the right to cancel your purchase within 14 days of receiving your order, without providing a reason.

After notifying us that you wish to return your order, you have a further 14 days to send the item back.

To request a return, please use our return request page or contact us at info@veloure.nl. Include your order number and the email address used when placing your order.

Return conditions

To qualify for a return, the item must:

• Be unworn, unused and in its original condition
• Be free from stains, damage, odours, make-up and other signs of wear
• Have all original labels and tags attached
• Be returned in its original packaging where reasonably possible

You may inspect and try on an item as you would in a physical store. You may be responsible for any reduction in value caused by handling the item beyond what is necessary to determine its nature, characteristics and fit.

Return costs

The cost of returning an order is the responsibility of the customer. When using our return service, a return fee of €7.95 per parcel will be deducted from your refund.

Original standard delivery costs will be refunded when the complete order is returned in accordance with the applicable right of withdrawal. Additional costs for an upgraded or express delivery method will not be refunded.

Refunds

Once we have received and inspected your return, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method. We may wait to process the refund until we have received the returned goods or until you provide proof that the goods have been sent back.

Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.

Exchanges

We do not currently process direct exchanges. To order another size or colour, return the original item and place a new order through our website.

Damaged, defective or incorrect items

Please inspect your order after delivery. If an item is damaged, defective or different from what you ordered, contact us as soon as possible at info@veloure.nl.

Please include your order number and clear photographs of the item and packaging. When the problem is our responsibility, we will provide an appropriate solution without charging return costs.

Non-returnable items

Items that have been worn, washed, damaged or altered after delivery cannot be accepted as regular returns. We may also refuse returned items that contain stains, strong odours, pet hair or other visible signs of use.

This does not affect your legal rights when an item is defective or does not conform to the agreement.

Order cancellations

Contact us as quickly as possible if you wish to change or cancel an order. Because orders may be processed shortly after they are placed, we cannot guarantee that a cancellation or change will still be possible.

If your order has already been shipped, you may return it after delivery in accordance with this policy.

Contact

For questions about returns or refunds, contact us at:

Velouré
Email: info@veloure.nl