Versand

Order processing

Orders are processed on business days from Monday to Friday, excluding public holidays.

Orders placed on business days before 10:00 PM are usually processed and dispatched the same day. Orders placed after this time, during weekends or on public holidays are normally processed on the next business day.

During sales, collection launches and other busy periods, processing may take longer.

Delivery within the Netherlands

Orders within the Netherlands are usually delivered within 1 to 2 business days after dispatch.

Standard shipping costs €7.95. Standard shipping is free for orders with a product value above €150, after discounts have been applied.

Delivery times are estimates and cannot be guaranteed.

International delivery

We ship to the international destinations available during checkout.

International shipping costs and available delivery methods are calculated and displayed at checkout. Delivery times vary depending on the destination, carrier and any customs procedures.

The estimated delivery period shown during checkout begins after the order has been processed and dispatched.

Customs duties and import taxes

Orders delivered outside the European Union may be subject to customs duties, import taxes and handling fees imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product or shipping price and must be paid by the recipient.

We cannot control or predict the amount of customs charges. Contact the local customs authority for further information before ordering.

Delivery partners

We work with trusted delivery partners such as PostNL and DHL. The carrier used for your order may depend on the delivery destination and selected shipping method.

Track & Trace

When your order has been dispatched, you will receive an email containing your Track & Trace information.

Tracking information may take some time to update after the parcel has been handed to the carrier.

Incorrect or incomplete addresses

Please check the delivery information carefully before completing your order.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer. If the parcel is returned to us, additional shipping costs may apply before it can be sent again.

Missed deliveries

If you are not available at the time of delivery, the carrier may deliver the parcel to a neighbour, make another delivery attempt or take it to a nearby collection point.

Follow the instructions in the Track & Trace information to arrange collection or redelivery.

If a parcel is not collected on time and is returned to us, we may deduct the resulting return or reshipping costs from the refund where permitted by law.

Delivery delays

Delivery estimates may be affected by high order volumes, weather conditions, carrier delays, customs procedures, public holidays or other circumstances outside our reasonable control.

If your tracking information has not changed for several business days or the expected delivery period has passed, contact us so we can investigate the shipment.

Lost parcels

If tracking shows that a parcel has been delivered but you have not received it, first check with household members, neighbours and nearby collection points.

If the parcel still cannot be found, contact us as soon as possible at info@veloure.nl. We will contact the carrier and help investigate the delivery.

Damaged parcels

If a parcel or item arrives damaged, contact us as soon as possible.

Include your order number and clear photographs of the outer packaging, shipping label and damaged item. Keep the packaging until the matter has been resolved, as the carrier may need it for the investigation.